Terms & Condition
Introduction
Welcome to Mombasa Cleaning Services Ltd. These Terms and Conditions govern the use of our services and website. By booking our services or using our website, you agree to comply with these terms. Please read them carefully before using our services.
Our Services
Mombasa Cleaning Services Ltd provides residential, commercial, and specialist cleaning services. All services are delivered professionally and to the best of our ability based on the agreed scope of work.
Service availability may vary depending on location, scheduling, and operational capacity.
Quotations & Pricing
All quotations provided are based on the information supplied by the customer at the time of booking. Prices may change if the condition or size of the property differs from the original description.
Additional services requested during the cleaning appointment may result in extra charges, which will be discussed and agreed upon before work begins.
Bookings & Appointments
Bookings can be made by phone, email, or through our website contact forms. Appointment dates and times are subject to availability.
We kindly request customers to provide accurate information regarding the property and cleaning requirements to ensure efficient service delivery.
Payments
Payment for services must be made within the agreed payment period unless otherwise arranged in writing. We reserve the right to suspend or refuse future services for overdue payments.
Accepted payment methods may include bank transfer, cash, or other approved methods agreed with the customer.
Cancellation Policy
Customers may cancel or reschedule appointments by providing reasonable notice before the scheduled service time. Late cancellations may be subject to a cancellation fee to cover operational costs and scheduling arrangements.
Customer Responsibilities
Customers are responsible for providing safe access to the property and ensuring utilities such as electricity and water are available during the service.
Valuable or fragile items should be stored safely before cleaning begins. While we take great care during our work, Mombasa Cleaning Services Ltd cannot be held responsible for pre-existing damage or improperly secured items.
Health & Safety
Our cleaning staff follow health and safety procedures while carrying out services. We reserve the right to refuse or discontinue work if conditions are unsafe, hazardous, or inappropriate for our employees.
Satisfaction & Complaints
Customer satisfaction is important to us. If you are not satisfied with any part of our service, please contact us within 24 hours of the service completion so we can review and resolve the matter appropriately.
Liability
Mombasa Cleaning Services Ltd will not be liable for delays or failure to provide services caused by circumstances beyond our control, including weather conditions, accidents, emergencies, or access restrictions.
Our liability for any claim related to our services shall be limited to the amount paid for the service provided.
Website Use
All content on this website, including text, logos, images, and design, is the property of Mombasa Cleaning Services Ltd unless otherwise stated. Unauthorised copying, reproduction, or distribution is prohibited.
Privacy
Any personal information collected through our website or during service bookings will be handled responsibly and in accordance with our Privacy Policy.
Changes to Terms and Conditions
Mombasa Cleaning Services Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updated versions will be published on our website.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact Mombasa Cleaning Services Ltd through our official contact channels.
Professional Cleaning Services You Can Trust.